Welcome to SuccessCast!
This is the podcast where you will find processes, ideas and solutions for just about every business challenge and issue.
Are you ready for sustainable success? You're listening to SuccessCast!
Mar 1, 2021
Charlotte Purvis is a consultant, trainer, coach, speaker and author of the new book THE CUSTOMER SERVICE FORMULA - How to communicate with your customers and boost your customer service brand.
Charlotte describes part of her process as the Three Fs - FRIENDLY + FORMAL + FOCUSED. It's simple, yet profound and Charlotte goes into detail how this simple formula can change your customer service brand!
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